Superstar Plumbing Quality Assurance Phone Transcript 12.1.09

BEGIN CALL 19:23:54

Superstar: Good morning. Thank you for calling Superstar Plumbing. How can I be of service?

Caller: (Frantic) I need to have a plumber come to my house right away.

Superstar: Of course, ma'am. May I ask the nature of the service required?

Caller: Can you send someone now? The water's getting everywhere.

Superstar: Okay, ma'am. Everything is going to be alright. Can you try to explain what's going on?

Caller: Uh...I'm not really sure what's wrong. (Water sounds) My bathtub keeps overflowing. And yesterday, I had to take a pot and...uh...scoop all the water from the tub.

Superstar: Okay, so the tub isn't draining fast enough? Or is it plugged altogether?

Caller: It's just draining too slow. And some brown water started coming out of the sink drain when I used the tub...flooding onto the floor. It's ruining my carpet.

Superstar: Just try to stay calm. It sounds like you might have a clog in your main line. I'll make a note of that on the service request.

Caller: I've just never dealed with stuff like this before. (Sigh) My husband used to take care of all this stuff. He was a plumber, and I...I just never learned about it because he'd fix it fast.

Superstar: It's okay ma'am. That's what we're here for. If I could just get some of your information, we can send someone right over.

Caller: Thanks.

Superstar: Your address please?

Caller: 5454 South 98th Street. Oakland. California.

Superstar: Okay. And I'll send someone over within the next two hours to help get that drain cleared up for you. Is that okay?

Caller: Yes. That's good. Thank you.

Superstar: It's my pleasure, ma'am. And thank you for choosing Superstar.

END CALL